GLOBAL AMORE MALL values your comments and concerns.
You can reach our Customer Service Team by sending an email to support@amore-cbdtc.zendesk.com
Our aim is to respond to all inquiries within 48 hours and we have limited support available on the weekends. Please note that our response times may vary during peak periods such as after product launches or promotions.
Order
First of all, You can sign up as a member at GLOBAL AMORE MALL and place an order using the payment methods we support.
Currently, we accept the following credit cards and payment methods
All region
Global Credit Card: VISA, Master, JCB, AMEX, Uionpay
Korea: Local Credit card issued in South Korea, Kakao Pay, Naver Pay, Payco
China: Alipay, WeChat
Malaysia: FPX
Southeast Asia: Alipay +, DANA(Indonesia), Alipay HK(Hong Kong), Gcash(Philippine), Touch'n Go(Malaysia)
You need to create an account before you can place an order with GLOBAL AMORE MALL.
You can create an account with a valid email address. If you have forgotten your password, you can set a new one on the account page.
You can check your orders under "My Account> My Orders”
The account summary displays your last orders and allows you to check your complete order history by clicking on the order number.
Custom products cannot be canceled after ordering.
Order cancellation can only be requested at the order complete page and account page.
Please be advised that some orders are shipped very soon after completion, and it may not always be possible to cancel.
If you want partial cancellation, please contact at support@amore-cbdtc.zendesk.com immediately.
You will pay in USD, but the invoice will be confirmed in local currency.
When paying by credit card, your name and billing address must match the address on file with the card issuer.
Order confirmations are sent to your email immediately.
If you haven’t received confirmation from us, please reach out to us or check your account on the official site. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
Our emails may be accidentally flagged by spam filters. Please check your spam folder of your email and mark us as nice instead of spam.
Once your order has been shipped from our distribution center, we will send you an email with your online tracking information.
Use this information to track your order via the courier website linked in the email.
If you have any trouble tracking your order, please contact us at support@amore-cbdtc.zendesk.com
Shipping costs may vary depending on weight and distance.
In order to save on shipping costs, GLOBAL AMORE MALL regularly receives proposals from shipping partners and selects the most suitable courier for you.
Payment
All credit card transactions will be charged using USD.
GLOBAL AMORE MALL currently, we accept the following credit cards and payment methods
All region: Global Credit Card: VISA, Master, JCB, AMEX, DINERS, DISCOVER
Korea: Local Credit card issued in South Korea, Kakao Pay, Naver Pay, Payco
China: Alipay, WeChat
Singapore: GrapPay
Thailnad: ShopeePay
Malaysia: GrapPay
Southeast Asia: Alipay +, DANA(Indonesia), Alipay HK(Hong Kong), Gcash(Philippine), Touch'n Go(Malaysia)
• To redeem a promotion/discount code, enter your code on the checkout page.
• Please note, free gifts may change due to inventory issues or shortages, and GLOBAL AMORE MALL reserves the right to make alterations without prior notice.
If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount.
Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged.
After approval, your credit card will be charged and the order will enter the "Processing" stage.
If you use a third-party payment platform, e.g., PayPal, your credit card may be charged at order placement or another time.
Returns & Refunds
If you want to return a product, please leave the reason for the return of the ordered product through the "contact us" page.
If the reason for return is a defective product, product wrong delivery, or skin problems, GLOBAL AMORE MALL will pay the shipping cost. However, in other cases, the shipping cost is to be borne by the customer.
If there is no problem with the returned product, the refund will be made after deducting the 'return shipping cost + order shipping cost' from the order payment amount.
Returns are not possible if any of the following apply.
• If the return period has elapsed
• In case the product is lost or damaged due to the customer's responsibility (however, except for the case where the packaging is damaged to check the contents of the product)
• In case the product value is significantly lost due to opening the packaging or damage to the packaging
• In case the value of the product has significantly decreased due to customer use or partial consumption
We are going to refund the product amount by PayPal or Eximbay(Payment Gateway).
When you receive your order, please check if there was any damage during shipping.
The packaging box may have some damage. However, if there is any damage to the packaging or the product inside the box, please contact us immediately.
If you provide us with your order number along with your e-mail address, we can process it quickly.
Check if your order has been damaged during shipment.
The packaging box may be damaged. If, however, the product and/or wrapping inside the box is damaged, then immediately contact us.
Send your e-mail address and order number and we will handle it in a timely manner.
If you have received an item that you did not order, please email us anytime.
It takes 7–10 business days after we receive your returned order and your refund will be credited to your bank account. Contact your bank for further details.
Shipping & Delivery
GLOBAL AMORE MALL is currently shipping to over 80 countries.
We are planning to expand the number of countries that can be shipped in stages.
The list of countries available for delivery is as follows.
We’re doing our best to get other countries soon and we appreciate your kind patience with us in the meanwhile.
Go to Shipping Policy
GLOBAL AMORE MALL does not include the price of shipping in each product's price. This provides price transparency for customers. Shipping cost is calculated by weight and differs depending on the shipping method and destination country.
GLOBAL AMORE MALL typically offers free shipping for purchases over $50, please note that the policy of free shipping may be changed without notice
All orders are processed and shipped from our warehouse(AMOREPACIFIC Osan Logistics Center) in South Korea.
If the product you ordered is in stock, delivery will start 1 day after ordering, and it will take about 2-3 days from the date of receipt of delivery. Delivery time may vary slightly depending on the courier company, delivery country, and region.
Every order is normally shipped out within 72 business hours from the time of receiving the order.
It will ship out soon and you will receive tracking numbers to track your package.
When order parcels are shipped, we email tracking numbers to customers. The email contains both order details and shipment tracking numbers.
The reasons for the delay in delivery are as follows.
• Delay due to stock availability of ordered products
• Delay due to delivery company (Closed due to natural disasters such as weather, holidays, etc.)
You can check your order and delivery status in "My Account > My Orders”
Customs & Tax
When ordering from GLOBAL AMORE MALL, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.
Customs policies vary by country and GLOBAL AMORE MALL cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Customers should contact their local customs office for information concerning banned items in their countries.
We are required by law to declare our shipments according to their actual content and value.
We cannot entertain requests to alter declaration values and/or content of shipments.
If for any reason your local customs authorities confiscate any items from your order, GLOBAL AMORE MALL is not responsible for reshipment or refund regarding the confiscated item(s).
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
Product Information
Yes, all of our products are genuine and are produced directly by AMOEPACIFIC factory located here in Korea.
AMOREPACIFIC is pursuing absolute quality in terms of product quality. We are also the most trusted cosmetic company in Korea.
You can use our products with confidence.
Our Top Priority is the Safety of Our Customers, which is why we are committed to the prevention of the sale and distribution of counterfeit products or products sold through unauthorized retail channels.
Unfortunately, we are unable to verify the authenticity or integrity of any products or packaging that have not been purchased from global.amoremall.com
All products will have an expiry date noted on the packaging.
For all products except for some products, the shelf life of our products is three years when unopened and stored at room temperature.
We have suggested the product be used within 12 months of opening and this is indicated in the 'cosmetic manual’.
Please refer to the Korean - English translation below and check the dates marked on the product container or outer packaging.
Some products may only be marked with manufacture dates, and are expected to expire within one (1) year of opening.
2. 까지: Expiration Date
3. 사용기한: Use Periods
To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.
Although it may not listed on the bottle, makeup does have their "expiration date."
Exposure to air, bacteria, and light causes makeup to degrade over time.
Try to store makeup in a cool, dry, and dark location, and wash hands and brushes/puffs before use to minimize contamination.
Other than being less effective, makeup past its shelf life can cause skin irritation and breakouts.
Be especially careful about eye makeup, as eyes are more susceptible to infection.
It is best to regularly clear out your cosmetics bag.
If the item has a smell or has changed color/consistency, it is definitely time to dispose of it.
Most beauty products should have a 3-year shelf life starting from their manufacturing date, and should be used within 1 year after being opened.
Certain types of products may have a longer or shorter shelf life.
Please refer to the specific product details or packaging for further information.
Beauty brands develop new formulas and occasionally change product packaging to follow market trends.
As such, a product may change packaging or have a slightly different texture when new formulas or versions are released.
Reward & Coupon
GLOBAL AMORE MALL Rewards Program is a special loyalty program to reward you, with special discounts and offers as you earn points!
As a member, you will be eligible to earn points whenever you make purchases, write reviews, refer friends, or following & sharing our social media!
It's worth $1 per 100 points. Points earned for each activity are valid for one year.
(1) Sign up: Create an account and earn 500 points
(2) Purchases: Earn a 2 point for every dollar spent
(3) Social Media Action - Follow on instagram : 100 Points / Share on Facebook : 50 Points(Apply once a week)
(4) Refer a Friend: You and your - You will receive a 15% discount coupon for your purchase once your friend completes their purchase - Your friend receive a 10% off discount coupon
(5) Product Reviews: Earn 100 points once you write a review
*reviews are only eligible if accessed via the review email sent to you after a product purchase
(6) Birthday Coupon: Tell us when your birthday is and we’ll give you a coupon to celebrate!
(7) Coupons are issued to customers periodically via email with different promotions.
* 100 Points is equal to 1$
The points allocation method or the amount of points awarded may vary according to the policy. Please refer to the rewards page for detailed information.
• To redeem a promotion/discount code, enter your code on checkout page.
• When there is an ongoing event, the gift box icon will pop up on the screen, and you can also enter your promotion code on checkout page.
• Please note, free gifts may change due to inventory issues or shortages, and GLOBAL AMORE MALL reserves the right to make alterations without prior notice.
Yes, they do expire.
Coupons do have expiration dates and conditions, and expired coupons will not be extended for any reason.
Also, points will expire if your account has been inactive for one year and refer point.
Referring reward: 60 days, Referred reward 1 year expire.
After log in, you can check it in the Rewards menu on the account page or in the Rewards widget.
You can view all coupons via "My Account > Rewards"and "email".
This section displays your coupon record and you can also check a coupon's expiration date by clicking on the coupon number.
Don’t worry, sometimes it takes a few minutes for our system to process and apply points to your account.
If you still don't see the points after 24 hours, please reach out to support@amore-cbdtc.zendesk.com and we will be happy to help!
Any points associated with the order will be deducted from your account balance.