Return & Refund Policy

General

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@amore-cbdtc.zendesk.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@amore-cbdtc.zendesk.com 

 

Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please prepare the following information before you make a request to our customer service.

  • Order Number
  • Pictures of Opened Package
  • Pictures of Damaged/ Wrong Items
  • Pictures of Damaged Parts

Please contact our customer service within 7 days after receiving your package.
All shipping fees for exchanges/refunds of damaged or wrong items will be borne by GLOBAL AMORE MALL.

 

Missing Items

Please prepare the following information before you make a request to our customer service.

  • Order Number
  • Pictures of Opened Package
  • Pictures of the Item(s) Received

If any of your items is missing, please contact our customer service within 7 days after receiving your package.
All costs incurred as a result of the reshipment will be borne by GLOBAL AMORE MALL.
Once your request for the missing item is accepted, we will immediately send the correct item to your address.

 

Returned Items

Unclaimed packages, returned to GLOBAL AMORE MALL due to absence of addressee/wrong or insufficient address, will not be refunded. Please double check your zip codes and detail addresses before the checkout. For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

 

Ineligible Products for Exchanges/Refunds 

The following are not eligible for returns/exchanges:

  • Change of mind
  • Any item reported after 14 days from the date of receiving
  • Any item that shows any signs of usage
  • Any item that has been damaged intentionally
  • Any item returned without any previous notice or in spite of the return request denied by our customer service

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Refund is available within 5 hours of completion of the order through the order completion email and My Account page. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Customs and import charges

As a buyer, it’s your responsibility to check which customs and import charges may apply, and to pay them. We might be able to give you some information about import charges, but before you buy an item, it's a good idea to check with your country's customs office for more specific details.

Once again, please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.

If customer is responsible for unclaimed packages (returned to GLOBAL AMORE MALL due to wrong or insufficient address/absence of addressee), they will not be refundable.

Please double check your zip codes and detail addresses before the checkout.