Shipping policy
General
For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300
All parcels from GLOBAL AMOREMLL are shipped from South Korea.
Shipping cost is calculated from Korea to the destination country.
Every order is normally shipped out within 72 hours from the time of receiving the order.
Please note that we do not ship to Korea. Customers who want to purchase in Korea, please visit at https://www.amoremall.com
Shipping Notice
Shipping costs vary depending on the country you are shipping to and ranges from $5 to $30 . Global Amoremall is offering monthly shipping fee promotion.
The weight of the box and bubble wrap will automatically be added to the shipping weight when the shipping method is selected.
Please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.
Order Value Limit
Due to regulatory customs issues, which can cause extensive delays, GLOBAL AMOREMALL limits order to $300 or less (excluding cost of shipping).
Customers who wish to purchase more than $300, we recommend you place two separate orders to avoid customs issues.
Parcel Tracking
When order parcels are shipped, we email tracking numbers to customers.
The email contains both order details and shipment tracking numbers.
Shipping Location & Shipping Fee
The location available for global shipping and free shipping conditions are as follows
America
| Location | Couriers | Flat shipping Fee | Free shipping condition (order amount) |
|---|---|---|---|
| Chile (CL) | UPS | $30 | $50 |
| Peru (PE) | UPS | $30 | $50 |
| Bolivia (BO) | UPS | $30 | $50 |
| Argentina | UPS | $30 | $50 |
| Panama (PA) | UPS | $30 | $50 |
| Puerto Rico (PR) | UPS | $25 | $50 |
| U.S.A (US) | DHL | $20 | $50 |
| Canada (CA) | DHL | $20 | $50 |
| Colombia (CO) | DHL | $30 | $50 |
| Venezuela (VE) | DHL | $30 | $50 |
| Trinidad and Tobago | DHL | $30 | $50 |
| Greenland (GL) | DHL | $30 | $50 |
| Guadeloupe (GP) | DHL | $30 | $50 |
| Honduras (HN) | DHL | $30 | $50 |
Asia
| Location | Couriers | Flat shipping Fee | Free shipping condition (order amount) |
|---|---|---|---|
| Japan (JP) | Shipnergy | $5 | $25(≒¥3,700) |
| Singapore (SG) | DHL | $10 | $50 |
| Hongkong SAR China | DHL | $10 | $50 |
| Chinese Mainland | EMS | $15 | $50 |
| Mongolia (MN) | EMS | $15 | $50 |
| India (IN) | EMS | $15 | $20 |
| Thailand (TH) | Standard | $15 | $20 |
| Malaysia (MY) | Standard | $15 | $20 |
| Philippines (PH) | Standard | $15 | $20 |
| Kazakhstan (KZ) | EMS | $25 | $50 |
| Uzbekistan (UZ) | EMS | $25 | $50 |
| Vietnam (VN) | DHL | $15 | $50 |
| Macau SAR China | DHL | $15 | $50 |
| Sri Lanka (LK) | DHL | $15 | $50 |
| United Arab Emirates (AE) | DHL | $20 | $50 |
| Cyprus (CY) | DHL | $20 | $50 |
| Qatar (QA) | DHL | $20 | $50 |
| Oman (OM) | DHL | $20 | $50 |
| Israel (IL) | DHL | $20 | $50 |
| Saudi Arabia (SA) | DHL | $20 | $50 |
| Bangladesh (BD) | DHL | $20 | $50 |
| Bhutan (BT) | DHL | $30 | $50 |
| Brunei (BN) | DHL | $20 | $50 |
| Pakistan (PK) | DHL | $20 | $50 |
| Cambodia (KH) | DHL | $15 | $50 |
| Jordan (JO) | DHL | $30 | $50 |
| Kyrgyzstan (KGZ) | DHL | $30 | $50 |
Africa
| Location | Couriers | Flat shipping Fee | Free shipping condition (order amount) |
|---|---|---|---|
| South Africa (ZA) | DHL | $30 | $50 |
| Tanzania (TZ) | DHL | $30 | $50 |
| Morocco (MA) | DHL | $30 | $50 |
| Nigeria (NG) | DHL | $30 | $50 |
| Namibia (NA) | DHL | $30 | $50 |
| Kenya (KE) | DHL | $30 | $50 |
| Ghana (GH) | DHL | $30 | $50 |
| Angola (AO) | DHL | $30 | $50 |
| Madagascar (MG) | DHL | $30 | $50 |
Oceania
| Location | Couriers | Flat shipping Fee | Free shipping condition (order amount) |
|---|---|---|---|
| New Zealand (NZ) | DHL | $20 | $50 |
| Australia (AU) | DHL | $20 | $50 |
| Guam | DHL | $30 | $50 |
Europe
| Location | Couriers | Flat shipping Fee | Free shipping condition (order amount) |
|---|---|---|---|
| Finland (FI) | EMS | $25 | $50 |
| Austria (AT) | EMS | $25 | $50 |
| Poland (PL) | DHL | $20 | $50 |
| Hungary (HU) | DHL | $20 | $50 |
| Czech Rep., The (CZ) | DHL | $20 | $50 |
| Bulgaria (BG) | DHL | $20 | $50 |
| Slovenia (SI) | DHL | $20 | $50 |
| Norway (NO) | DHL | $20 | $50 |
| Sweden (SE) | DHL | $20 | $50 |
| Denmark (DK) | DHL | $20 | $50 |
| United Kingdom (GB) | DHL | $20 | $50 |
| Netherlands, The (NL) | DHL | $20 | $50 |
| Germany (DE) | DHL | $20 | $50 |
| France (FR) | DHL | $20 | $50 |
| Ireland, Rep. Of (IE) | DHL | $20 | $50 |
| Switzerland (CH) | DHL | $20 | $50 |
| Luxembourg (LU) | DHL | $20 | $50 |
| Belgium (BE) | DHL | $20 | $50 |
| Portugal (PT) | DHL | $20 | $50 |
| Albania (AL) | DHL | $20 | $50 |
| Georgia (GE) | DHL | $30 | $50 |
| Malta (MT) | DHL | $20 | $50 |
| Croatia (HR) | DHL | $20 | $50 |
| Lithuania (LTU) | DHL | $20 | $50 |
| Moldova (MDA) | DHL | $30 | $50 |
| Romania (RO) | DHL | $20 | $50 |
| Gibraltar (GI) | DHL | $20 | $50 |
Delivery Failure
Missing
If a parcel does not reach a customer within 60 days, we consider it as missing. In these cases, we can re-send a new parcel or process a refund.
Unclaimed Return
Please note that if the delivery failed due to any reason including insufficient address, missing postcode, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, the parcel may be returned or discarded.
Customer's Fault
If the parcel is discarded or returned due to the customer's fault, a refund cannot be made. Please double-check your delivery information before checkout and take calls from the shipping company for checking.
Wrong or detective Item
If you have received a wrong or defective item, please contact support@amore-cbdtc.zendesk.com as soon as possible. We will investigate the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.
Shipping Process
Purchase Completed
Once payment is completed, the order status will appear as “Purchase Completed.”
Preparing Shipment
Please allow 2-3 business days for the order to be processed and prepared for shipment. Packages are not shipped from our distribution centers on weekends or Korean holidays.
Shipment completed
Invoice number has been issued.
In Transit
You will be able to check the tracking number and information on the account page.
Delivered
You have received the actual product that you ordered and the delivery has been processed electronically by the courier.
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